{"id":41430,"date":"2024-01-31T19:27:59","date_gmt":"2024-02-01T00:27:59","guid":{"rendered":"https:\/\/www.kvremc.com\/?page_id=41430"},"modified":"2024-02-01T09:40:31","modified_gmt":"2024-02-01T14:40:31","slug":"account-login-smarthub","status":"publish","type":"page","link":"https:\/\/www.kvremc.com\/my-account\/account-login-smarthub\/","title":{"rendered":"Account Login\/SmartHub"},"content":{"rendered":"<h2>Manage Account<\/h2>\n<a href=\"https:\/\/kvremc.smarthub.coop\/Login.html\" target=\"_blank\" class=\"button primary is-outline\" rel=\"noopener\"  >\n    <span>Login<\/span>\n  <\/a>\n\n<a href=\"https:\/\/kvremc.smarthub.coop\/Login.html#registration:\" target=\"_blank\" class=\"button primary is-outline\" rel=\"noopener\"  >\n    <span>Register<\/span>\n  <\/a>\n\n<a href=\"https:\/\/kvremc.smarthub.coop\/Login.html#newconnect:\" target=\"_blank\" class=\"button primary is-outline\" rel=\"noopener\"  >\n    <span>Start or Transfer Service<\/span>\n  <\/a>\n\n\t<div id=\"gap-476772098\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-476772098 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n  <div class=\"banner has-hover\" id=\"banner-1990210526\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <div class=\"bg fill bg-fill \"><\/div>\n                                    \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n   <div id=\"text-box-944937785\" class=\"text-box banner-layer x5 md-x5 lg-x5 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_193543524\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img width=\"350\" height=\"246\" src=\"https:\/\/www.kvremc.com\/wp-content\/uploads\/smarthub-logo-blue-350.png\" class=\"attachment-large size-large\" alt=\"\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/www.kvremc.com\/wp-content\/uploads\/smarthub-logo-blue-350.png 350w, https:\/\/www.kvremc.com\/wp-content\/uploads\/smarthub-logo-blue-350-340x239.png 340w\" sizes=\"(max-width: 350px) 100vw, 350px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_193543524 {\n  width: 60%;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-282393275\" class=\"text\">\n\t\t\n<h3>SmartHub Will Help You Manage Your Account Like Never Before<\/h3>\n\t\t\n<style>\n#text-282393275 {\n  color: #3ac0c8;\n}\n#text-282393275 > * {\n  color: #3ac0c8;\n}\n<\/style>\n\t<\/div>\n\t\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-944937785 {\n  width: 60%;\n}\n#text-box-944937785 .text-box-content {\n  font-size: 100%;\n}\n@media (min-width:550px) {\n  #text-box-944937785 {\n    width: 39%;\n  }\n}\n<\/style>\n    <\/div>\n \n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-1990210526 {\n  padding-top: 300px;\n}\n#banner-1990210526 .bg.bg-loaded {\n  background-image: url(https:\/\/www.kvremc.com\/wp-content\/uploads\/splashpage_mockup1-2-1600x686.jpg);\n}\n<\/style>\n  <\/div>\n\n\n\t<section class=\"section\" id=\"section_159562818\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row align-equal\"  id=\"row-1370408164\">\n\n\t<div id=\"col-467947004\" class=\"col medium-3 small-6 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img width=\"125\" height=\"125\" src=\"https:\/\/www.kvremc.com\/wp-content\/uploads\/125_payments.png\" class=\"attachment-medium size-medium\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\t<div id=\"text-849502640\" class=\"text\">\n\t\t\n<p>Smart Payments<\/p>\n\t\t\n<style>\n#text-849502640 {\n  color: rgb(255, 255, 255);\n}\n#text-849502640 > * {\n  color: rgb(255, 255, 255);\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1819740642\" class=\"col medium-3 small-6 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img width=\"125\" height=\"125\" src=\"https:\/\/www.kvremc.com\/wp-content\/uploads\/125_communication.png\" class=\"attachment-medium size-medium\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\t<div id=\"text-801336570\" class=\"text\">\n\t\t\n<p>Smart Communication<\/p>\n\t\t\n<style>\n#text-801336570 {\n  color: rgb(255, 255, 255);\n}\n#text-801336570 > * {\n  color: rgb(255, 255, 255);\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1034864709\" class=\"col medium-3 small-6 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img width=\"125\" height=\"125\" src=\"https:\/\/www.kvremc.com\/wp-content\/uploads\/125_environment.png\" class=\"attachment-medium size-medium\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\t<div id=\"text-3951565478\" class=\"text\">\n\t\t\n<p>Smart Environment<\/p>\n\t\t\n<style>\n#text-3951565478 {\n  color: rgb(255, 255, 255);\n}\n#text-3951565478 > * {\n  color: rgb(255, 255, 255);\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1169210584\" class=\"col medium-3 small-6 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img width=\"125\" height=\"125\" src=\"https:\/\/www.kvremc.com\/wp-content\/uploads\/125_usage.png\" class=\"attachment-medium size-medium\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\t<div id=\"text-1482386754\" class=\"text\">\n\t\t\n<p>Smart Usage<\/p>\n\t\t\n<style>\n#text-1482386754 {\n  color: rgb(255, 255, 255);\n}\n#text-1482386754 > * {\n  color: rgb(255, 255, 255);\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<style>\n#row-1370408164 > .col > .col-inner {\n  padding: 20px 0px 0px 0px;\n  background-color: rgb(18, 129, 141);\n}\n<\/style>\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_159562818 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  background-color: rgb(18, 129, 141);\n}\n<\/style>\n\t<\/section>\n\t\n\t<div id=\"gap-1554704209\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1554704209 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<h2>What Is SmartHub?<\/h2>\n<p><strong><img decoding=\"async\" class=\"size-medium wp-image-39905 alignright\" src=\"https:\/\/www.kvremc.com\/wp-content\/uploads\/screenshot_iphone11_home-395x800.png\" alt=\"Graphic of iPhone screen displaying Kankakee Valley REMC SmartHub dashboard\" width=\"35%\" height=\"800\" srcset=\"https:\/\/www.kvremc.com\/wp-content\/uploads\/screenshot_iphone11_home-395x800.png 395w, https:\/\/www.kvremc.com\/wp-content\/uploads\/screenshot_iphone11_home-168x340.png 168w, https:\/\/www.kvremc.com\/wp-content\/uploads\/screenshot_iphone11_home.png 450w\" sizes=\"(max-width: 395px) 100vw, 395px\" \/>On the go and in control.<\/strong> Now you can manage your account like never before!<\/p>\n<h3>SmartHub Features<\/h3>\n<p>SmartHub has several features that make managing your account as easy as possible. You\u2019ll be able to:<\/p>\n<ul>\n<li>Pay your bill<\/li>\n<li>View your usage<\/li>\n<li>Contact customer service<\/li>\n<li>Get the latest news<\/li>\n<\/ul>\n<h3>Billing History &amp; Usage<\/h3>\n<p>As soon as you log in, you\u2019ll be able to view your billing history and make a payment with just a couple of clicks. You\u2019ll be able to see:<\/p>\n<ul>\n<li>Your current bill<\/li>\n<li>Bills from the previous month or previous seasons to compare costs<\/li>\n<li>Your actual usage \u2013 See how your use is trending over time and take steps to lower your bill<\/li>\n<\/ul>\n<h3>Making Payments Through SmartHub<\/h3>\n<p>Making payments through SmartHub is fast and easy.<\/p>\n<ul>\n<li>Securely store your payment information for future transactions<\/li>\n<li>The next time you need to pay your bill, it will only take a couple of clicks<\/li>\n<\/ul>\n<h3>Important Notices<\/h3>\n<p>You\u2019ll also be able to see important notices with SmartHub.<\/p>\n<ul>\n<li>Select how you want to be notified about your bill, including email and text messaging<\/li>\n<li>Set usage thresholds so that you\u2019ll know when you\u2019re using more than you\u2019d like<\/li>\n<\/ul>\n<h3>Report Service Issues<\/h3>\n<p>Reporting a service issue is a snap with the SmartHub mobile app.<\/p>\n<ul>\n<li>Let us know about the issue with a few clicks \u2013 no need to call the office<\/li>\n<li>Contact us for customer service requests or with any questions you may have at <a href=\"tel:+1-800-552-2622\">(800) 552-2622<\/a><\/li>\n<li>You can now contact us at any time from anywhere!<\/li>\n<\/ul>\n<p><a href=\"https:\/\/apps.apple.com\/us\/app\/smarthub\/id474874963\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"alignnone wp-image-39935 size-full\" src=\"https:\/\/www.kvremc.com\/wp-content\/uploads\/app-store.jpg\" alt=\"Available on the App Store\" width=\"20%\" height=\"136\" srcset=\"https:\/\/www.kvremc.com\/wp-content\/uploads\/app-store.jpg 424w, https:\/\/www.kvremc.com\/wp-content\/uploads\/app-store-340x109.jpg 340w\" sizes=\"(max-width: 424px) 100vw, 424px\" \/><\/a><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=coop.nisc.android.smarthub\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"alignnone wp-image-39934 size-full\" src=\"https:\/\/www.kvremc.com\/wp-content\/uploads\/google-play-store.jpg\" alt=\"Get it on Google Play\" width=\"20%\" height=\"136\" srcset=\"https:\/\/www.kvremc.com\/wp-content\/uploads\/google-play-store.jpg 424w, https:\/\/www.kvremc.com\/wp-content\/uploads\/google-play-store-340x109.jpg 340w\" sizes=\"(max-width: 424px) 100vw, 424px\" \/><\/a><img decoding=\"async\" class=\"alignnone size-full wp-image-39933\" src=\"https:\/\/www.kvremc.com\/wp-content\/uploads\/QR_CODE.png\" alt=\"SmartHub QR code\" width=\"10%\" height=\"124\" \/><\/p>\n<h2>Getting Started with SmartHub Is As Easy As 1-2-3!<\/h2>\n<p>As you work down this page, you&#8217;ll complete the following checklist and be on your way to managing your account like never before! Make payments, report service interruptions, monitor usage, and save the planet.<\/p>\n<div class=\"row align-equal\"  id=\"row-1613585186\">\n\n\t<div id=\"col-1403683207\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"box has-hover   has-hover box-text-bottom\" >\n\n\t\t<div class=\"box-image\" style=\"width:40%;\">\n\t\t\t\t\t\t<div class=\"\" >\n\t\t\t\t<img width=\"125\" height=\"125\" src=\"https:\/\/www.kvremc.com\/wp-content\/uploads\/circle-numbers1.png\" class=\"attachment- size-\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"box-text text-center\" >\n\t\t\t<div class=\"box-text-inner\">\n\t\t\t\t\n\t<div id=\"text-2517740314\" class=\"text\">\n\t\t\n<p>Register your SmartHub account. Locate your account number (instructions below) and get registered!<br \/>\n\t\t\n<style>\n#text-2517740314 {\n  color: rgb(255,255,255);\n}\n#text-2517740314 > * {\n  color: rgb(255,255,255);\n}\n<\/style>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-628613217\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"box has-hover   has-hover box-text-bottom\" >\n\n\t\t<div class=\"box-image\" style=\"width:40%;\">\n\t\t\t\t\t\t<div class=\"\" >\n\t\t\t\t<img width=\"125\" height=\"125\" src=\"https:\/\/www.kvremc.com\/wp-content\/uploads\/circle-numbers2.png\" class=\"attachment- size-\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"box-text text-center\" >\n\t\t\t<div class=\"box-text-inner\">\n\t\t\t\t\n\t<div id=\"text-2157924343\" class=\"text\">\n\t\t\n<p>Download the new app! Manage your account on the go from anywhere at any time.<br \/>\n\t\t\n<style>\n#text-2157924343 {\n  color: rgb(255,255,255);\n}\n#text-2157924343 > * {\n  color: rgb(255,255,255);\n}\n<\/style>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1940992701\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"box has-hover   has-hover box-text-bottom\" >\n\n\t\t<div class=\"box-image\" style=\"width:40%;\">\n\t\t\t\t\t\t<div class=\"\" >\n\t\t\t\t<img width=\"125\" height=\"125\" src=\"https:\/\/www.kvremc.com\/wp-content\/uploads\/circle-numbers3.png\" class=\"attachment- size-\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"box-text text-center\" >\n\t\t\t<div class=\"box-text-inner\">\n\t\t\t\t\n\t<div id=\"text-2011086999\" class=\"text\">\n\t\t\n<p>Activate the features you want. This is your opportunity to give features like paperless billing and Auto Pay a try!<br \/>\n\t\t\n<style>\n#text-2011086999 {\n  color: rgb(255,255,255);\n}\n#text-2011086999 > * {\n  color: rgb(255,255,255);\n}\n<\/style>\n\t<\/div>\n\t\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<style>\n#row-1613585186 > .col > .col-inner {\n  padding: 20px 0px 0px 0px;\n  background-color: rgb(18, 129, 141);\n}\n<\/style>\n<\/div>\n<h2>Setting Up SmartHub: Frequently Asked Questions<\/h2>\n\r\n\r\n\t<div class=\"faqs-list accordion\">\r\n\r\n\t\t\r\n\t\t\t<article id=\"post-39913\" class=\"accordion-item post-39913 hwcp-faqs type-hwcp-faqs status-publish hentry faqs_category-smarthub-faqs\">\r\n\r\n\t\t\t\t<a href=\"#\" class=\"accordion-title plain\">\r\n\t\t\t\t\t<button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\r\n\t\t\t\t\t<span>What is the difference between the SmartHub web portal and mobile app?<\/span><\/a>\r\n\r\n\t\t\t\t<div class=\"accordion-inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t<p>Both platforms are part of our online account management system for members.<\/p>\n<p>Both the web version and mobile app allow you to securely access their account information, change your personal information, manage notifications, update stored payment methods, view bills and payment history, make payments, and report issues.<\/p>\n<p>The free, secure mobile app is available to download and install on mobile devices and tablets.<\/p>\n\t\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t<\/article>\r\n\r\n\t\t\r\n\t\t\t<article id=\"post-39914\" class=\"accordion-item post-39914 hwcp-faqs type-hwcp-faqs status-publish hentry faqs_category-smarthub-faqs\">\r\n\r\n\t\t\t\t<a href=\"#\" class=\"accordion-title plain\">\r\n\t\t\t\t\t<button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\r\n\t\t\t\t\t<span>Is the mobile app secure?<\/span><\/a>\r\n\r\n\t\t\t\t<div class=\"accordion-inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t<p>Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet.<\/p>\n<p>Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.<\/p>\n\t\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t<\/article>\r\n\r\n\t\t\r\n\t\t\t<article id=\"post-39915\" class=\"accordion-item post-39915 hwcp-faqs type-hwcp-faqs status-publish hentry faqs_category-smarthub-faqs\">\r\n\r\n\t\t\t\t<a href=\"#\" class=\"accordion-title plain\">\r\n\t\t\t\t\t<button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\r\n\t\t\t\t\t<span>Where can I find my account number?<\/span><\/a>\r\n\r\n\t\t\t\t<div class=\"accordion-inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t<p>You can find your account number on a printed bill statement mailed to your residence or business.<\/p>\n<p>You can also call us for assistance.<\/p>\n\t\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t<\/article>\r\n\r\n\t\t\r\n\t\t\t<article id=\"post-39916\" class=\"accordion-item post-39916 hwcp-faqs type-hwcp-faqs status-publish hentry faqs_category-smarthub-faqs\">\r\n\r\n\t\t\t\t<a href=\"#\" class=\"accordion-title plain\">\r\n\t\t\t\t\t<button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\r\n\t\t\t\t\t<span>How do I sign up for SmartHub? (Web)<\/span><\/a>\r\n\r\n\t\t\t\t<div class=\"accordion-inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t<p>Members can sign up for SmartHub via the login page. To create a new online account, click \u201cNew User? Sign up to access our Self Service site\u201d on the login page for SmartHub.<\/p>\n<p>You will need to have your account number and email address on hand before starting this process.<\/p>\n<p>On the registration page, type your billing account number, last name or business and email address in the requested fields.<\/p>\n<p>You will receive an email to verify your account. You will then be prompted to change your password.<\/p>\n\t\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t<\/article>\r\n\r\n\t\t\r\n\t\t\t<article id=\"post-39917\" class=\"accordion-item post-39917 hwcp-faqs type-hwcp-faqs status-publish hentry faqs_category-smarthub-faqs\">\r\n\r\n\t\t\t\t<a href=\"#\" class=\"accordion-title plain\">\r\n\t\t\t\t\t<button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\r\n\t\t\t\t\t<span>How do I download the app and sign up for SmartHub? (Mobile)<\/span><\/a>\r\n\r\n\t\t\t\t<div class=\"accordion-inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t<p>Visit the Apple App Store or Google Play on your phone or tablet and search for \u201cSmartHub.\u201d Select our free and secure app to begin the download process.<\/p>\n<p>If you have already registered via the web portal, you will be able to log into the app immediately. If you haven\u2019t registered yet, follow the instructions below.<\/p>\n<p>Members can sign up for SmartHub via the login page. To create a new online account, click \u201cDon\u2019t have an account? Register now.\u201d on the login page for SmartHub.<\/p>\n<p>From the registration screen, type your billing account number, last name or business and email address in the requested fields.<\/p>\n<p>You will receive an email to verify your account. You will then be prompted to change your password.<\/p>\n\t\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t<\/article>\r\n\r\n\t\t\r\n\t\t\t<article id=\"post-39919\" class=\"accordion-item post-39919 hwcp-faqs type-hwcp-faqs status-publish hentry faqs_category-smarthub-faqs\">\r\n\r\n\t\t\t\t<a href=\"#\" class=\"accordion-title plain\">\r\n\t\t\t\t\t<button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\r\n\t\t\t\t\t<span>I&#8217;m being prompted to sign up for paperless billing when I log in. Do I have to sign up or re-register for it?<\/span><\/a>\r\n\r\n\t\t\t\t<div class=\"accordion-inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t<p>No. It is provided as an option for your convenience. If you do not sign up for paperless billing in SmartHub, you will continue to receive a monthly bill in your mail.<\/p>\n<p>When we upgraded our systems, those who were previously enrolled in paperless billing were not able to be carried over, so while we understand it\u2019s inconvenient, we do appreciate your understanding of having to enroll again.<\/p>\n<p>You can choose to participate in paperless billing, which sends bill statements to the email address on your account. You will no longer receive a copy of your bill in the mail.<\/p>\n<p>Here\u2019s how to change your preference to participate in paperless billing:<\/p>\n<p><strong>On the website:<\/strong><\/p>\n<ul>\n<li>Click on My Profile<\/li>\n<li>Click on Update My Paperless Settings.<\/li>\n<li>Choose your paperless preference<\/li>\n<\/ul>\n<p><strong>On the app:<\/strong><\/p>\n<ul>\n<li>Select Settings<\/li>\n<li>Select Paperless Billing<\/li>\n<li>Choose your paperless preference<\/li>\n<\/ul>\n\t\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t<\/article>\r\n\r\n\t\t\r\n\t\t\t<article id=\"post-39920\" class=\"accordion-item post-39920 hwcp-faqs type-hwcp-faqs status-publish hentry faqs_category-smarthub-faqs\">\r\n\r\n\t\t\t\t<a href=\"#\" class=\"accordion-title plain\">\r\n\t\t\t\t\t<button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\r\n\t\t\t\t\t<span>How do I set up my mobile and email for notifications?<\/span><\/a>\r\n\r\n\t\t\t\t<div class=\"accordion-inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t<p>You may choose how you receive notifications from SmartHub (email or SMS) by updating your notifications preferences.<\/p>\n<ul>\n<li>Log in to your SmartHub account<\/li>\n<li>Click on \u201cNotifications\u201d<\/li>\n<li>Click Manage Contacts to add or change email address and phone numbers<\/li>\n<li>Enter verification code to activate<\/li>\n<li>Click on Manage Notifications to set up SMS and email alerts<\/li>\n<\/ul>\n\t\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t<\/article>\r\n\r\n\t\t\r\n\t\t\t<article id=\"post-39921\" class=\"accordion-item post-39921 hwcp-faqs type-hwcp-faqs status-publish hentry faqs_category-smarthub-faqs\">\r\n\r\n\t\t\t\t<a href=\"#\" class=\"accordion-title plain\">\r\n\t\t\t\t\t<button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\r\n\t\t\t\t\t<span>What is Auto Pay and do I need to sign up for it?<\/span><\/a>\r\n\r\n\t\t\t\t<div class=\"accordion-inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t<p>Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize us to withdraw funds from your selected account to pay your monthly bill on the due date.<\/p>\n<p><strong>How to sign up on the website:<\/strong><\/p>\n<ul>\n<li>Click on Billing &amp; Payments<\/li>\n<li>Click on Auto Pay Program<\/li>\n<li>Click on Sign Up for Auto Pay and follow instructions<\/li>\n<\/ul>\n<p><strong>How to sign up on the app:<\/strong><\/p>\n<ul>\n<li>Select Bill &amp; Pay<\/li>\n<li>Select Auto Pay Program and follow instructions<\/li>\n<\/ul>\n\t\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t<\/article>\r\n\r\n\t\t\r\n\t\t\t<article id=\"post-39922\" class=\"accordion-item post-39922 hwcp-faqs type-hwcp-faqs status-publish hentry faqs_category-smarthub-faqs\">\r\n\r\n\t\t\t\t<a href=\"#\" class=\"accordion-title plain\">\r\n\t\t\t\t\t<button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\r\n\t\t\t\t\t<span>How do I set up stored payment methods, such as a credit card?<\/span><\/a>\r\n\r\n\t\t\t\t<div class=\"accordion-inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t<p>You can save bank account and\/or credit\/debit card information for future one-time payments.<\/p>\n<p><strong>On the website:<\/strong><\/p>\n<ul>\n<li>Click My Profile<\/li>\n<li>Click on Manage My Stored Payment Accounts and follow instruction<\/li>\n<\/ul>\n<p><strong>On the app:<\/strong><\/p>\n<ul>\n<li>Select Settings<\/li>\n<li>Select Stored Payment Accounts and follow instructions<\/li>\n<\/ul>\n\t\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t<\/article>\r\n\r\n\t\t\r\n\t\t\t<article id=\"post-39923\" class=\"accordion-item post-39923 hwcp-faqs type-hwcp-faqs status-publish hentry faqs_category-smarthub-faqs\">\r\n\r\n\t\t\t\t<a href=\"#\" class=\"accordion-title plain\">\r\n\t\t\t\t\t<button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\r\n\t\t\t\t\t<span>Do I have to use SmartHub to pay my bill?<\/span><\/a>\r\n\r\n\t\t\t\t<div class=\"accordion-inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t<p>No. You can take advantage of all the features of SmartHub or you can continue to pay your bill as you currently do.<\/p>\n\t\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t<\/article>\r\n\r\n\t\t\r\n\t\t\t<article id=\"post-39924\" class=\"accordion-item post-39924 hwcp-faqs type-hwcp-faqs status-publish hentry faqs_category-smarthub-faqs\">\r\n\r\n\t\t\t\t<a href=\"#\" class=\"accordion-title plain\">\r\n\t\t\t\t\t<button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\r\n\t\t\t\t\t<span>Can I manage and make payments on multiple accounts with SmartHub?<\/span><\/a>\r\n\r\n\t\t\t\t<div class=\"accordion-inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t<p>Yes. SmartHub shows all of your accounts, along with the amounts due for those accounts. You may make a payment to a single account or multiple accounts from both the website and mobile app.<\/p>\n\t\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t<\/article>\r\n\r\n\t\t\r\n\t\t\t<article id=\"post-39925\" class=\"accordion-item post-39925 hwcp-faqs type-hwcp-faqs status-publish hentry faqs_category-smarthub-faqs\">\r\n\r\n\t\t\t\t<a href=\"#\" class=\"accordion-title plain\">\r\n\t\t\t\t\t<button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\r\n\t\t\t\t\t<span>How can I view my energy use?<\/span><\/a>\r\n\r\n\t\t\t\t<div class=\"accordion-inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t<p>You can view your energy use on the website and app.<\/p>\n<p><strong>On the website:<\/strong><\/p>\n<ul>\n<li>Click My Usage<\/li>\n<li>Select My Usage<\/li>\n<li>then select Usage Explorer<\/li>\n<\/ul>\n<p><strong>On the app:<\/strong><\/p>\n<ul>\n<li>Select the Energy Use icon to view your energy use.<\/li>\n<\/ul>\n\t\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t<\/article>\r\n\r\n\t\t\r\n\t\t\t<article id=\"post-39926\" class=\"accordion-item post-39926 hwcp-faqs type-hwcp-faqs status-publish hentry faqs_category-smarthub-faqs\">\r\n\r\n\t\t\t\t<a href=\"#\" class=\"accordion-title plain\">\r\n\t\t\t\t\t<button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\r\n\t\t\t\t\t<span>How current is the account information in the app or website?<\/span><\/a>\r\n\r\n\t\t\t\t<div class=\"accordion-inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t<p>The information you see in the app and on the website is shown in real-time.<\/p>\n<p>However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.<\/p>\n\t\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t<\/article>\r\n\r\n\t\t\r\n\t\t\t<article id=\"post-39927\" class=\"accordion-item post-39927 hwcp-faqs type-hwcp-faqs status-publish hentry faqs_category-smarthub-faqs\">\r\n\r\n\t\t\t\t<a href=\"#\" class=\"accordion-title plain\">\r\n\t\t\t\t\t<button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\r\n\t\t\t\t\t<span>How do I avoid being scammed by another party when being asked about SmartHub and my new account number?<\/span><\/a>\r\n\r\n\t\t\t\t<div class=\"accordion-inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t<p>Please know that throughout this communication process, we will never call or email you to ask for credit card numbers, bank account routing numbers or any other type of personal information.<\/p>\n<p>If you do receive such communication from someone claiming to be a our employee, please report it to us.<\/p>\n\t\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t<\/article>\r\n\r\n\t\t\r\n\t<\/div>\r\n\r\n\n<h2>SmartHub Video Lessons<\/h2>\n<div class=\"row\"  id=\"row-42431995\">\n\n\t<div id=\"col-139569388\" class=\"col medium-1\/2 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3>Register Your Account (Web Portal)<\/h3>\n<p><iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/vIUAkIKHmos\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<a href=\"https:\/\/www.kvremc.com\/wp-content\/uploads\/smarthub_how-to_register_web_v1.pdf\" target=\"_blank\" class=\"button primary is-primary is-medium\" rel=\"noopener\"  >\n    <span>Register Your Account in SmartHub (Web) (PDF)<\/span>\n  <\/a>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-929623725\" class=\"col medium-1\/2 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3>Register Your Account (Mobile App)<\/h3>\n<p><iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/84op1EdieZc\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<a href=\"https:\/\/www.kvremc.com\/wp-content\/uploads\/smarthub_how-to_register_mobile_v1.pdf\" target=\"_blank\" class=\"button primary is-primary is-medium\" rel=\"noopener\"  >\n    <span>Register Your Account in SmartHub (Mobile) (PDF)<\/span>\n  <\/a>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<h2>Get Support<\/h2>\n<p>If you run into any questions as you explore the features of SmartHub, we will be happy to assist you with any questions!<\/p>\n<p><strong>Address:<\/strong> 8642 West, US-30, Wanatah, IN 46390<\/p>\n<p><strong>Main:<\/strong> <a href=\"tel:+1-800-552-2622\">(800) 552-2622<\/a><\/p>\n<p>Local: <a href=\"tel:+1-219-733-2511\">(219) 733-2511<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Manage Account What Is SmartHub? On the go and in control. Now you can manage your account like never before! SmartHub Features SmartHub has several features that make managing your account as easy as possible. You\u2019ll be able to: Pay your bill View your usage Contact customer service Get the latest news Billing History &amp; [&#8230;]\n","protected":false},"author":22,"featured_media":0,"parent":39119,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.kvremc.com\/wp-json\/wp\/v2\/pages\/41430"}],"collection":[{"href":"https:\/\/www.kvremc.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.kvremc.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.kvremc.com\/wp-json\/wp\/v2\/users\/22"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kvremc.com\/wp-json\/wp\/v2\/comments?post=41430"}],"version-history":[{"count":3,"href":"https:\/\/www.kvremc.com\/wp-json\/wp\/v2\/pages\/41430\/revisions"}],"predecessor-version":[{"id":41431,"href":"https:\/\/www.kvremc.com\/wp-json\/wp\/v2\/pages\/41430\/revisions\/41431"}],"up":[{"embeddable":true,"href":"https:\/\/www.kvremc.com\/wp-json\/wp\/v2\/pages\/39119"}],"wp:attachment":[{"href":"https:\/\/www.kvremc.com\/wp-json\/wp\/v2\/media?parent=41430"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}