SmartHub will help you manage your account like never before!

Smart Payments

Smart Communication

Smart Environment

Smart Usage

Now Live!

What changes can you expect when we launch SmartHub?
  • Re-register for your online account: We recently had a system upgrade that requires all of our members who have online accounts to register again. The new system greatly increases the amount of information you have access to with regards to your account, including your energy daily, and hourly energy usage.
  • Update your online payment options: If you previously were using automatic payments, such as Credit Card Draft, you will need to re-enter your payment information. You can do this once you register for your online account.
Introducing SmartHub

What is SmartHub?

On the go and in control. Now you can manage your account like never before!

SmartHub has several features that make managing your account as easy as possible. Whether through the web, or your smartphone or tablet (Android or iOS), you’ll be able to pay your bill, view your usage, contact customer service and get the latest news.

As soon as you log in, you’ll be able to view your billing history and make a payment with just a couple of clicks. You’ll be able to see your current bill, along with bills from the previous month or even the previous seasons, if you want to compare costs. Not only will you see your billing history, but you’ll be able to view your actual use. You can see how your use is trending over time, which will allow you to take steps to lower your bill.

Making payments through SmartHub is fast and easy. The first time you make a payment either through the web or through your mobile device, you’ll be able to securely store your payment information for future transactions. The next time you need to pay your bill, it will only take a couple of clicks.

You’ll also be able to see important notices with SmartHub. You’ll be able to select how you want to be notified about your bill, including email and text messaging. You’ll even be able to set usage thresholds so that you’ll know when you’re using more than you’d like which will help you keep your electricity bill as low as possible.

Reporting a service issue is a snap with the SmartHub mobile app. There’s no need to call the office, just let us know about the issue with a few clicks. You can also contact us for customer service requests or with any questions you may have. You can now contact us at any time from anywhere.

App Store      App Store      

Getting Started with SmartHub is as easy as 1-2-3!

 

As you work down this page, you’ll complete the following checklist and be on your way to managing your account like never before! Make payments, report service interruptions, monitor usage, and save the planet.

Register your SmartHub account. Locate your account number (instructions below) and get registered!


Download the new app! Manage your account on the go from anywhere at any time.


Activate the features you want. This is your opportunity to give features like paperless billing and Auto Pay a try!

Setting Up SmartHub: Frequently Asked Questions (FAQs)

What is the difference between the SmartHub web portal and mobile app?

Both platforms are part of our online account management system for members.

Both the web version and mobile app allow you to securely access their account information, change your personal information, manage notifications, update stored payment methods, view bills and payment history, make payments, and report issues.

The free, secure mobile app is available to download and install on mobile devices and tablets.

Is the mobile app secure?
Where can I find my account number?
How do I sign up for SmartHub? (Web)
How do I download the app and sign up for SmartHub? (Mobile)
I'm being prompted to sign up for paperless billing when I log in. Do I have to sign up or re-register for it?
How do I set up my mobile and email for notifications?
What is Auto Pay and do I need to sign up for it?

Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize us to withdraw funds from your selected account to pay your monthly bill on the due date.

How to sign up on the website:

  • Click on Billing & Payments
  • Click on Auto Pay Program
  • Click on Sign Up for Auto Pay and follow instructions

How to sign up on the app:

  • Select Bill & Pay
  • Select Auto Pay Program and follow instructions
How do I set up stored payment methods, such as a credit card?
Do I have to use SmartHub to pay my bill?
Can I manage and make payments on multiple accounts with SmartHub?
How can I view my energy use?
How current is the account information in the app or website?
How do I avoid being scammed by another party when being asked about SmartHub and my new account number?

SmartHub Video Lessons

Register Your Account (Web Portal)

Register Your Account (Mobile App)

Get Support

If you run into any questions as you explore the features of SmartHub,
we will be happy to assist you with any questions!

Address: 8642 W, US-30, Wanatah, IN 46390

Phone: 800-552-2622