During the coronavirus (COVID-19) pandemic, Kankakee Valley REMC took steps to reduce stress and provide member-consumers and businesses with certainty during an uncertain time. On March 18, 2020, the cooperative temporarily suspended service disconnections due to non-payment of bills and suspended assessing new late fees during that time. The temporary suspensions were in response to Governor Holcomb's declaration of the public health emergency coronavirus disease outbreak. On August 5, Governor Holcomb announced that he will allow the utility moratorium to expire on August 14 as scheduled.
With the expiration of the moratorium, member-consumers who are unable to pay their utility bill in full must call the Kankakee Valley REMC office and make a payment arrangement for their outstanding bill. Prior to calling the office, we ask that you call 211 to find local agencies who can assist you with financial support. Failure to contact our office and make a payment arrangement will result in the disconnection of regular billed accounts and pre-paid accounts beginning on August 14.
We recognize the financial challenges many of our member-consumers may be facing. For this reason, we are offering flexible payment arrangements for past due electric bills. Again, to avoid the disconnection of your service, you must please contact the Kankakee Valley REMC office immediately and make a payment arrangement. Our customer service team is available to answer your questions or discuss a payment arrangement Monday-Friday, 7:30 a.m. to 4:00 p.m.
We are here to work with you.