Account Login/SmartHub

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What Is SmartHub?

Graphic of iPhone screen displaying Kankakee Valley REMC SmartHub dashboardOn the go and in control. Now you can manage your account like never before!

SmartHub Features

SmartHub has several features that make managing your account as easy as possible. You’ll be able to:

  • Pay your bill
  • View your usage
  • Contact customer service
  • Get the latest news

Billing History & Usage

As soon as you log in, you’ll be able to view your billing history and make a payment with just a couple of clicks. You’ll be able to see:

  • Your current bill
  • Bills from the previous month or previous seasons to compare costs
  • Your actual usage – See how your use is trending over time and take steps to lower your bill

Making Payments Through SmartHub

Making payments through SmartHub is fast and easy.

  • Securely store your payment information for future transactions
  • The next time you need to pay your bill, it will only take a couple of clicks

Important Notices

You’ll also be able to see important notices with SmartHub.

  • Select how you want to be notified about your bill, including email and text messaging
  • Set usage thresholds so that you’ll know when you’re using more than you’d like

Report Service Issues

Reporting a service issue is a snap with the SmartHub mobile app.

  • Let us know about the issue with a few clicks – no need to call the office
  • Contact us for customer service requests or with any questions you may have at (800) 552-2622
  • You can now contact us at any time from anywhere!

Available on the App StoreGet it on Google PlaySmartHub QR code

Getting Started with SmartHub Is As Easy As 1-2-3!

As you work down this page, you’ll complete the following checklist and be on your way to managing your account like never before! Make payments, report service interruptions, monitor usage, and save the planet.

Register your SmartHub account. Locate your account number (instructions below) and get registered!

Download the new app! Manage your account on the go from anywhere at any time.

Activate the features you want. This is your opportunity to give features like paperless billing and Auto Pay a try!

Setting Up SmartHub: Frequently Asked Questions

What is the difference between the SmartHub web portal and mobile app?

Both platforms are part of our online account management system for members.

Both the web version and mobile app allow you to securely access their account information, change your personal information, manage notifications, update stored payment methods, view bills and payment history, make payments, and report issues.

The free, secure mobile app is available to download and install on mobile devices and tablets.

Is the mobile app secure?

Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet.

Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

How do I sign up for SmartHub? (Web)

Members can sign up for SmartHub via the login page. To create a new online account, click “New User? Sign up to access our Self Service site” on the login page for SmartHub.

You will need to have your account number and email address on hand before starting this process.

On the registration page, type your billing account number, last name or business and email address in the requested fields.

You will receive an email to verify your account. You will then be prompted to change your password.

How do I download the app and sign up for SmartHub? (Mobile)

Visit the Apple App Store or Google Play on your phone or tablet and search for “SmartHub.” Select our free and secure app to begin the download process.

If you have already registered via the web portal, you will be able to log into the app immediately. If you haven’t registered yet, follow the instructions below.

Members can sign up for SmartHub via the login page. To create a new online account, click “Don’t have an account? Register now.” on the login page for SmartHub.

From the registration screen, type your billing account number, last name or business and email address in the requested fields.

You will receive an email to verify your account. You will then be prompted to change your password.

I’m being prompted to sign up for paperless billing when I log in. Do I have to sign up or re-register for it?

No. It is provided as an option for your convenience. If you do not sign up for paperless billing in SmartHub, you will continue to receive a monthly bill in your mail.

When we upgraded our systems, those who were previously enrolled in paperless billing were not able to be carried over, so while we understand it’s inconvenient, we do appreciate your understanding of having to enroll again.

You can choose to participate in paperless billing, which sends bill statements to the email address on your account. You will no longer receive a copy of your bill in the mail.

Here’s how to change your preference to participate in paperless billing:

On the website:

  • Click on My Profile
  • Click on Update My Paperless Settings.
  • Choose your paperless preference

On the app:

  • Select Settings
  • Select Paperless Billing
  • Choose your paperless preference
How do I set up my mobile and email for notifications?

You may choose how you receive notifications from SmartHub (email or SMS) by updating your notifications preferences.

  • Log in to your SmartHub account
  • Click on “Notifications”
  • Click Manage Contacts to add or change email address and phone numbers
  • Enter verification code to activate
  • Click on Manage Notifications to set up SMS and email alerts
What is Auto Pay and do I need to sign up for it?

Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize us to withdraw funds from your selected account to pay your monthly bill on the due date.

How to sign up on the website:

  • Click on Billing & Payments
  • Click on Auto Pay Program
  • Click on Sign Up for Auto Pay and follow instructions

How to sign up on the app:

  • Select Bill & Pay
  • Select Auto Pay Program and follow instructions
How do I set up stored payment methods, such as a credit card?

You can save bank account and/or credit/debit card information for future one-time payments.

On the website:

  • Click My Profile
  • Click on Manage My Stored Payment Accounts and follow instruction

On the app:

  • Select Settings
  • Select Stored Payment Accounts and follow instructions
How can I view my energy use?

You can view your energy use on the website and app.

On the website:

  • Click My Usage
  • Select My Usage
  • then select Usage Explorer

On the app:

  • Select the Energy Use icon to view your energy use.
How current is the account information in the app or website?

The information you see in the app and on the website is shown in real-time.

However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.

SmartHub Video Lessons

Register Your Account (Web Portal)

Register Your Account in SmartHub (Web) (PDF)

Register Your Account (Mobile App)

Register Your Account in SmartHub (Mobile) (PDF)

Get Support

If you run into any questions as you explore the features of SmartHub, we will be happy to assist you with any questions!

Address: 8642 West, US-30, Wanatah, IN 46390

Main: (800) 552-2622

Local: (219) 733-2511