As a member-consumer of Kankakee Valley Rural Electric Membership Corporation (KV REMC), you are part of a cooperative. As a cooperative, we are owned and operated by member-consumers just like you. Thank you for taking the time to get to know us better, and always feel free to reach out to us via phone, email, or in person with any questions. We look forward to serving you!
Jump to Specific Section
Programs & Services
PowerShift®
Join us in working together to reduce demand for energy during peak times. Through the PowerShift® programs, we can reduce power costs, the need to build power plants, and lessen the impact on the environment.
You Can Help
Peaks occur when the highest level of electricity is consumed within a specific time frame. Seasonal peaks, daily peak times, and even hourly peaks can occur. Using energy during peak times can be very expensive and affect the power supply and your bill. Visit our PowerShift® page to learn more about peaks and how you can help.
Wi-Fi Thermostat Rebate
Register your qualifying Wi-Fi thermostat in the PowerShift® program, and you will receive a 1-time $50 enrollment bill credit. In addition, you will receive $25 at the end of the summer season for your participation. Visit our Rebate Programs page to enroll.
Air Conditioner Switch
Help cut costs from our budget by shifting air conditioner use to off-peak times and get a monthly $10 bill credit during the months of June through September. We’ll install a switch on your air conditioner that may be activated in brief intervals when electric demand is high, limiting power used by the compressor only. The fan will continue to circulate air through your home.
Power Moves®
Whether you’re a homeowner, a farmer, a business owner, or a school administrator, we have a Power Moves® program to help you conserve energy and save money. Our rebate program targets those things. To learn more about rebates available as a member-consumer of the co-op, visit the Power Moves website.
Heat Pump Incentive Program
Replace your old, inefficient heating and cooling system with a high-efficiency air source heat pump or geothermal heating and cooling system, and you could qualify for a $250 bill credit.
Time of Use Rate
For member-consumers who are able to shift more of their electrical use to lower demand or off-peak times, this rate will work for you. By choosing the time-of-use rate and shifting your electrical use to a lower demand time, you can save money on your electric bill.
Solar Energy
Before you decide to invest in solar, give us a call. We will provide you with information on the requirements and fees when installing solar at your home or business. An investment of this size deserves careful research. Visit our Renewable Energy/Solar page for details.
Operation Round Up®
Your spare change can do a lot with Operation Round Up.®
Almost everyone, at one time or another, has saved coins in a jar for a special toy, a trip, or for a rainy day. At Kankakee Valley REMC, we keep a coin jar for our membership. It’s called Operation Round Up.®
A Little Change Can Help a Lot
For every member-consumer that participates, we are able to donate up to $6 to worthy causes. With 18,000 members, the potential impact is huge!
How Does It Work?
The concept is simple. If your bill is $58.61, we “round up” the total to $59. That extra 39 cents then goes into the Operation Round Up® fund. Donations never exceed 99 cents per month, and the average is $6 per year. Since the program’s inception in 1999, over one million dollars have been returned to the communities we serve.
Where Does the Money Go?
The Operation Round Up® fund is administered by an REMC Advisory Board made up of local residents. They review grant applications submitted by organizations that provide service to residents in the community.
What Is the Money Used For?
Operation Round Up® funds are used for educational and youth programs, economic development, environmental projects, supporting local first responders, and many other community service projects. Operation Round Up® funds are not used to pay utility bills or for political purposes.
New member-consumers are automatically enrolled in Operation Round Up.® Any member-consumer who wishes not to participate should call the KV REMC office at our main number at (800) 552-2622 or our local number at (219) 733-2511.
If Your Power Goes Out
While we’re committed to providing the highest level of service possible, no electric distribution system can stand up to every challenge, not to mention Mother Nature’s occasional wrath.
Report a Power Outage by Phone
Through the Interactive Voice Response system, you can report your outage by calling (800) 552-2622. The system also allows you to leave a message with details describing your outage, like a downed tree or power line on your property.
Report a Power Outage from SmartHub
Using SmartHub on the website or app, sign in and click on the “Report an Outage” button on the website or “Service Status” on the app. You will then be able to add comments and report your outage. To learn more, visit our Account Login/SmartHub page.
Online Outage Map
If your power is out, but you can get Internet access through a cell signal or at work, you can view our online outage map, updated to show member-consumers where outages have occurred.
Stay Connected
During large outages we will do our best to post outage information on our Facebook page. You cannot report your outage via Facebook, but you can learn what happened and the progress our crews are making to restore power.
Restoration Plan
In an effort to restore power to the greatest number of members as quickly as possible during a widespread power outage, we follow a system that repairs the lines to the largest number of member-consumers first, followed by tap lines and lines that serve individual member-consumers.
Downed Power Lines
If you see a downed power line, stay clear and call 911 immediately. Also avoid trees or other debris that might be tangled in the line. And if possible, try to alert others nearby and keep everyone at a safe distance.
Youth Programs
As a part of our commitment to community, Kankakee Valley REMC supports a variety of youth opportunities.
For more information about KV REMC youth programs, please visit our Youth Programs page.
Camp Kilowatt
Kankakee Valley REMC accepts applications from area students in sixth grade who are interested in attending Camp Kilowatt. The students selected will attend the camp, held at Camp Tecumseh in Brookston, Indiana, for free. The campers will learn about electrification, electric safety and cooperative business principles all while enjoying traditional camp activities. Visit our Camp Kilowatt page for more information.
Youth Tour to Washington D.C.
Kankakee Valley REMC accepts applications from high school juniors who will be returning for their senior year in the fall. The students selected will attend Youth Tour for free. The trip gives students the opportunity to tour our nation’s capital, visit national monuments, and meet with legislators on Capitol Hill. They will also meet over 1,000 students from other states, as well as learn more about electric cooperatives. Visit our Youth Tour page for more information.
Operation Round Up® Scholarships
Kankakee Valley REMC accepts applications from students planning to continue their education at a college or university upon graduation. The scholarships are funded by donations made through our Operation Round Up® program and are only available to Kankakee Valley REMC member-consumers participating in Operation Round Up® prior to the time the application is submitted. Visit our Operation Round Up® page for more information.
Junior Board of Directors
High school juniors are invited to apply for the Junior Board of Directors program, where they can impact the community while earning a college scholarship. Ten students will be selected for this 9-month program. Meetings are held during the school day. As a board member, students will make real business decisions, learn about career opportunities throughout Northwest Indiana, network with local leaders and impact their community through a community service project. Visit our Junior Board of Directors page for more information.
Calendar Art Contest
Each year, Indiana Connection magazine and Indiana Electric Cooperatives hold a student art calendar contest. It is open to all students grades K through 12. Participants are assigned a month to illustrate that corresponds to their grade. First graders illustrate January, second graders illustrate February, and so on. Submissions should relate to the assigned month. The cover is assigned to kindergartners who are free to illustrate any month or season. For more information, visit our Student Art Contest page for more information.
SmartHub
Life can be hectic, but managing your electric account and paying your bill doesn’t have to be. With the SmartHub web and mobile app, it won’t be.
SmartHub is a free, safe, and secure application that allows you to manage all aspects of your electric account. Use SmartHub to report a power outage and monitor your energy use.
Create your SmartHub account or download the app on your mobile device or tablet. Be sure you have your account number handy. The login information is the same for both the website and mobile app.
For more information, visit our Account Login/SmartHub page.
Why Use SmartHub?
- 24-hour access to your accounts
- Set up notifications for when a new bill is generated
- Review and update your contact information
- Pay your bill electronically using a Visa, MasterCard, Discover card, or an electronic check transaction
- Set it and forget it using automatic bill payment
- Payments post in real-time
- View account history
- Manage your energy use
- Set up email or text alerts
- Enroll in paperless billing
- Report a power outage or maintenance request
- Contact customer service
Other Payment Options
- Pay by phone using our automated system by calling (800) 552-2622
- Pay in person at the Wanatah office
- Use the night drop box available in front of the Wanatah office
- Visit our Payment Options page for more information
Your Bill – Designed With You in Mind
Your KV REMC bill is designed to provide you with detailed information that is easy to understand.
If you have any questions about your bill, please reach out to one of our member service representatives by calling our main number at (800) 552-2622 or our local number at (219) 733-2511.
Front of Bill
Amount Due: The total amount due and the payment due date are located at the top of the bill. Accounts with past due amounts will have a red circle and red text indicating when payment must be received to avoid a late fee.
Your Account Information: Your account number and bill date for this statement.
Energy Use Comparison: The amount of energy you consumed during this billing cycle compared with the previous billing period and with the same billing period a year ago.
Daily Use: Your average daily use and daily cost for this month’s use.
Message Center: Important messages from the cooperative regarding your electric service or bill. This is also where you will learn about new services and events for the membership.
Bill Stub: If you’re mailing your payment, include with it this portion of the billing. The front includes the amount due and account information. The back includes a form to update your contact information along with other ways to pay your bill.
Back of Bill
Account Details: Here you will find detailed information about your account, such as meter number and readings, number of days in the billing cycle, energy use and billing adjustments.
Energy Use Graph and Comparison Chart: Use the graph to compare the current month’s use to the previous month’s. See how the monthly high and low temperatures affect the amount of energy you use each month.
Keep Up With Important: Information Review this area monthly for important updates, payment options, power outage reporting or safety reminders.
For more information on your bill, visit our Understanding Your Bill page.
Your Membership
Welcome to KV REMC! We’re glad you’ve joined our family.
Your Rights & Responsibilities
As a member-consumer, you are subject to all the terms, conditions, and limitations contained in the KV REMC Articles of Incorporation, By-Laws and all amendments thereto, Rules and Regulations, and the corporate policies.
By-Laws & Rules & Regulations
As part of your membership with the Cooperative, you certify that you have been provided a copy of KV REMC’s By-Laws, and Rules and Regulations or have access to the same on our website. A copy of the By-Laws or Rules and Regulations can be mailed to you upon request.
Read our Bylaws (PDF).
Read our Rules and Regulations (PDF).
Remote Disconnection & Reconnection of Service
To utilize technology efficiently, KV REMC has implemented a remote connection policy that will allow us to disconnect and/or reconnect your electric service without a KV REMC employee being physically dispatched to your meter location. This technology allows us more flexibility in the time management of KV REMC employees, thus, benefiting all KV REMC member-consumers.
Please be aware that the technology does not require the KV REMC member-consumer to be at the site when a service is disconnected or reconnected. Power maybe restored or disconnected at any time when pertinent conditions prevail.
